Returns & Refund Policy
At AVARRA, customer satisfaction is our priority. If there is an issue with your order, we're here to help.
Returns
Due to hygiene and safety regulations, opened dietary supplements cannot be returned or resold.
Unopened products may only be eligible for return in accordance with applicable consumer protection laws.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll review your request and provide the best possible solution, which may include:
- A replacement product
- A refund
- Store credit
Return Shipping
Unless required by law or the product is faulty, customers are responsible for return shipping costs.
Returned items must be securely packaged and shipped with sufficient postage.
Refunds
Once your request has been reviewed and approved, refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been dispatched, it can no longer be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contactpage or by email at:
(Replace this with your actual support email once it's set up.)
This version aligns well with the guidance from Chance2Brand:
- ✅ No returns of opened supplements.
- ✅ Offer replacements, refunds, or discounts when appropriate.
- ✅ Customer generally pays return shipping.
- ✅ Handle damaged or incorrect items pro